FAQs

  • Q: Can you deposit my checks directly?

A: Yes, we deposit all payments electronically on the Monday following the 5th of each month.

  • Q: Do you use insured maintenance personnel and how can I be assured of work completed?

A: Allegiance requires all maintenance personnel to carry a minimum liability insurance amount of $1,000,000. We also require the vendors to take before and after photos of their work which we can provide to you, upon request.

  • Q: How will you market my property and ensure I get top dollar?

A: Allegiance begins by providing a detailed analysis of your property, the neighborhood, and the current rental trends. Using this information, we are able to leverage your property to receive top dollar!

Allegiance will take professional photos of the exterior and interior of your home (No cell phone pictures!) Then, we will draft a nice description of your home to accompany all of our marketing pieces.

We will place a sign in the yard and syndicate your property out to over 12 different websites, such as: our company website, Zillow, HotPads, Trulia, Rentals.com, MLS, Craigslist, Facebook, Broker/Tenant networks, etc… Our goal is to give your property maximum exposure to increase our chances of securing a great tenant.

  • Q: How do you screen prospective tenants?

A: Allegiance pre-screens all potential tenants prior to showing your property. We require potential tenants to have an income that is three times the rental rate, we do not accept tenants with felonies, and we do not accept tenants with prior evictions or outstanding judgments.

Once a potential tenant has been pre-screened and has seen the property, they are allowed to submit a rental application. Items that Allegiance take into consideration on the application are:

  • Verifiable Income (Three times the rental rate)
  • Credit Report / Score (do they have multiple accounts in collections, do they pay on time, etc…)
  • Criminal History (Again, no felonies)
  • Employment / Length of Employment
  • References From Previous Landlords

 

Q: How long will it take us to get a tenant?

A: The rental market is affected by supply and demand. However there are three important factors that can determine how quickly we can fill a vacant property for you, those are price, location, and condition. One or two factors without the third will cause a property to stay vacant longer. Our average marketing time is approximately three weeks to procure a qualified tenant and secure a deposit. A typical move in time after that is normally two weeks to thirty days later.

  • Q: If I have a question what’s the best way to communicate?

A: The quickest way to ask a question is to email your property manager. Many times an email response can be all that is required to answer your question. But in those rare instances where a simple answer is not available, please understand that it may take longer than 24 hours to receive a solution. We will always respond with a confirmation that we received your request within 24 hours of receiving one.

  • Q: What about animals?

A: Whether you chose to allow pets is always your decision. However we encourage owners to allow them to attract the largest pool of potential tenants. From there we can determine the worthiness of the tenants first then we can decide if the pet is something we would accept along with an additional deposit. Only small to medium sized, non-violent, common domesticated animals would be considered. Certain breeds of dogs and farm animals would not be allowed because of liability considerations.

  • Q: What about emergencies?

A: We have someone on our staff available and on call seven days a week, 24 hours a day in the event of an emergency.

  • Q: What are your hours?

A: We are open Monday through Friday from 9:00 am to 5:00 pm and Saturdays from 10:00 am to 3:00 pm. We are always available via email and always strive to respond within 24 hours to all inquiries.

  • Q: What do you charge?

A: We do not charge a fee when a property is vacant or when we are marketing a vacant property. Once a qualified tenant has been secured in a signed lease we charge one month’s rent, called a placement. After, we charge 10% of funds collected, before we release payment to you, the property owner. Our lease renewal fee is 25% of rental rate.

We do have special discounts for homeowners with 8 or more properties and military active duty personnel and veterans.

  • Q: What happens after we accept a tenant?

A: Upon acceptance of the tenant we require that they give us the security deposit and first month’s rent. Our leases are annual and are provided by the Texas Association of Realtors which provide the highest level of protection and are compliant with Texas Landlord/Tenant Code. Leases are continuously reviewed and updated to stay current with any changes in local and state laws. Tenant responsibilities are clearly defined to ensure our ability to enforce lease requirements.

  • Q: What happens if the tenant doesn’t pay their rent?

A: A tenants rent is due on the 1st and is considered late on the 4th. We generally issue late notices (the required collection tool for unpaid rent) after the 6th of the month.  This notice requires them to pay their rent within a specific number of days after the date it was delivered (excluding weekends and holidays.) In the event that rent is not received by the expiration of the late notice, we will have the attorney file eviction against the tenant. This normally takes about 4-6 weeks and could cost the owner roughly $300 to $600 in legal fees.

  • Q: What happens once you find a qualified tenant?

A: Even though we found and secured a tenant, our work is just getting started. Now we take care of the day to day operations of insuring your investment will perform to your expectations.

  • Q: What happens when the property becomes vacant?

A: Tenants are required to give thirty days notice prior to vacating. Once we receive a notice to vacate we will begin marketing the property immediately. When the property is empty, we conduct a “move out” inspection. We make any appropriate claims against the security deposit. We then recommend to the owner any necessary repairs after approval and funding is secured, we begin making the property ready to be leased again. This is always a great time to address any major improvements also.

  • Q: What repairs are the tenants responsible for?

A: The tenants are responsible for checking their smoke detectors, changing air filters, watering foundations, and changing the batteries bi-annually. Any clogged toilets, drains, jammed garbage disposals, abuse, misuse or neglect of the property are the tenant’s responsibility. Owners are responsible if plumbing issues are a result of a crushed pipe or roots in the line. Pest control is the tenant’s responsibility in single family homes, condos, townhouses, and in multi-family units of less than four units

 

 

  • Q: What types of properties will you manage?

A: We manage single family homes, duplexes, triplexes, townhouses, condos, and small to medium multi-dwelling unit complexes.

  • Q: Will you handle my short term or vacation rentals?

A: We currently do not handle short term or vacation rental properties at this time.

  • Q: Will you make mortgage payments for me on my property?

A: Unfortunately, at this time we do not offer this service.